The second-hand marketplace Users Share Displeasure About Sizing Modifications
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
This online marketplace has revised its measurement guidelines for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Backlash
Numerous buyers and vendors are posting online claiming that product pages now present a different size category than originally posted due to the recalibration.
The company said the new system was more in line with other platforms.
The platform has recommended to review their products and update the measurements by hand if necessary, resulting in member annoyance.
Measurement Approach Updates
Before the change, the sizes had both one number and one letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Required Changes
A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, because of my ongoing medical condition and Vinted sales have been crucial for me since losing part of my income," she stated.
Platform Context
The platform boasts over 100 million members, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: previously, Vinted reversed a change to its shipping options due to shopper criticism.
